Delivery & Returns



Payment

Once your order has been placed, your order will soon change to "Awaiting Shipment".  We will initially do a Pre-Authorization on your card, next, your funds will be captured once your order has been processed.

Shipping

You can enjoy “free” shipping to The Contiguous United States on “selected” items.

Delivery

All merchandise shipping UPS or Fed Ex directly from the manufacturer generally takes 2-5 days to ship. LTL orders normally do not take long to ship, however, we do ask that you allow 2-6 weeks for arrival of LTL shipments from the date the merchandise comes available. If the merchandise is not in stock at the manufacturer, we will ship it as soon as it becomes available. We do not guarantee any product to be available and/or ship at any certain time or by any certain date. Our customer service team can provide an estimated time for you if your merchandise is not already available at the time of you order. The estimated time may change from day to day by the manufacturing warehouse.

If the merchandise is in stock, you will receive a tracking number as soon as the order has been processed and ships. All merchandise that is available from the manufacturer at the time of your order will be shipped once the order has been processed. Please note that our website does not automatically calculate or show availability of merchandise.

In order to check stock or receive an estimated ship date, please feel free to call our customer support team or send us an email to sales@acfwholesale.com.  In the event that an item is not available at the time the order is placed we will send you an email stating the estimated ship date. Orders in which the merchandise is in stock are usually shipped within a week (this does not include the shipping time).  Anything that is not available for immediate shipment, an “Estimated Time of Arrival” which is referred to as an (ETA) will be provided to you for the expected ship date UPON YOUR REQUEST.  In the event an item has been pushed back or delayed past the original ETA, which does happen from time to time, we are able to provide another estimated ship date for you upon your request.

All Standard ground deliveries can be left at front door with no signature.


LTL Shipments
On LTL Shipments (Merchandise that don't qualify for UPS or FedEx Ground shipping), please note that this freight service is called "Basic freight" which means the shipment will be delivered to your driveway or doorstep for free, also known as “free curbside delivery”. The freight will not be delivered into your home and a scheduled delivery is not possible unless you request an updated form of delivery at an additional cost.  Please note that this additional cost will be you, the customer’s, responsibility.

You are able to select upgraded delivery options at the time of checkout.  If you did not choose one of these options at check out and are interested in an upgraded delivery, please contact our customer service department.

No order can be delivered past two flights of stairs unless it is paid for, this is considered an upgraded form of delivery.  If this is needed we can quote this for you.

REMOTE fees: In addition, sometimes we run into deliver areas that are considered "Remote".  This means that the carrier that we use may not deliver to your area on a regular basis and will require addition cost.  Please note that this additional cost will be you, the customer’s, responsibility. Once we receive this notification from the shipping company, we will get a quote for you and let you know what, if any, additional charges there will be.  You will have the option, at this point in time, to either pay us this remote fee or you may choose to cancel your order with a full refund. 


Please keep in mind that basic delivery is free and you do not have to be at home for your merchandise to be delivered.  However, any delivery that has to be rescheduled due to the customer for any reason will be charged a re-delivery fee of $45.  If you live in a gated community you must supply us the gate code so the delivery driver can get in. If you do not notify us of this then you will be charged $45 as the driver will have to come back for a second attempt at delivery.  


 



Online Refund & Return Policy

As with the rest of our service, we strive to make refunds, returns and exchanges as worry-free and customer-friendly as possible.

If a refund is requested we must be notified within the 15 days of receipt of your order email confirmation. If your merchandise is not available we have to place an order/purchase directly with the manufacturer.  If your refund is requested within 15 days of your order we will refund the order back to the payment provided. Otherwise, if you order is requested after the 15 day period a refund can be provided via Paypal, CashApp or Venmo.  We reserve the right to refuse any cancellation request after the initial 15 days.

There will be no fee to cancel an order that has not been dispatched to ship assuming it is within the 15 day refund policy.  Once your order has been dispatched, loaded, or in transit from the manufacturing warehouse you will not be able to cancel.  All refunds will be credited to the original form of payment unless after the 15 day time period. Most refunds take 3-5 business days to process.

You are able to return your merchandise.  If you wish to return your merchandise please let us know within 24 hours of receipt of your order.  Any request made after 24 hours will not be accepted.  If you do wish to return your merchandise simply ship it back to us at our warehouse location in Columbus, MS.  After inspection of the returned merchandise and it being marked free and clear of any damage, we will then offer you a store credit up to the amount of your original purchase.

**Please Note: We cannot take back products without original boxes and packing materials.  Please make sure you keep all original packaging and ship back the way it was sent.


Damages 
If any of your merchandise is received damaged please let us know immediately, within 24-48 hours of receipt of your merchandise. Our carriers only allow 48-hours for notice of damaged merchandise. If it is past this time frame when you report the damage, please know that the claim may get denied. It is very important to notify us immediately of any damage. If the claim is denied due to not responding in writing to us within the 48-hour time frame, then we cannot replace your furniture for free. Therefore, please make sure that it is examined upon delivery or within the 48 hour time frame.  


We will work with you and the carrier to determine what is the best way to get your product repaired or replaced if damaged. Please note that if the fault is on the carrier, a damage claim will need to be filed. Please inspect your product while the driver is there if possible. If it appears to have any damage, please notify the driver and then immediately notify us.  Pictures will also be required within 72 hours of delivery.  If pictures have not been submitted to us within 72 hours then your claim will be denied by the carrier.  If neither of these are done then you will need to file the claim with the carrier directly yourself.  We understand the damage claim process can be frustrating and we do our best to make the damage claims process as easy as possible for all of our customers.

 

If you receive your merchandise via FedEx, UPS, or LTL package please make sure you are signing for the package only and not a damage release form.  If you do sign stating that the package was received with all merchandise and that the merchandise was not damaged then we will be unable to do a claim on your behalf.