Delivery & Returns



Payment

We will initially do a pre-authorization on your card. Once your order has been processed, your funds will be captured.

Shipping

You can enjoy “free” shipping to the contiguous United States on “selected” items.

Delivery

All merchandise shipping UPS or FedEx directly from the manufacturer generally takes 2-5 days to ship. LTL orders normally do not take long to ship, however, we do ask that you allow 2-6 weeks for the arrival of LTL shipments from the date the merchandise becomes available. If the merchandise is not in stock at the manufacturer, we will ship it as soon as it becomes available. We do not guarantee any product to be available and/or ship at any certain time or by any certain date. Our customer service team can provide an estimated time for you if your merchandise is not already available at the time of your order. The estimated time may change from day to day by the manufacturing warehouse.

If the merchandise is in stock, you will receive a tracking number as soon as the order has been processed and ships. All merchandise that is available from the manufacturer at the time of your order will be shipped once the order has been processed. Please note that our website does not automatically calculate or show availability of merchandise.

In order to check stock or receive an estimated ship date, please feel free to call our customer support team or send us an email to sales@acfwholesale.com.  In the event that an item is not available at the time the order is placed we will send you an email stating the estimated ship date. Orders in which the merchandise is in stock are usually shipped within a week (this does not include the shipping time).  Anything that is not available for immediate shipment, an “Estimated Time of Arrival” which is referred to as an (ETA) will be provided to you for the expected ship date UPON YOUR REQUEST.  In the event an item has been pushed back or delayed past the original ETA we are able to provide another estimated ship date for you upon your request.

All standard ground deliveries will be left at front door with no signature.


LTL Shipments

On LTL shipments (merchandise that doesn't qualify for UPS or FedEx Ground shipping), please note that this freight service is called "basic freight" which means the shipment will be delivered to your driveway, doorstep, or apartment building for free — also known as “free curbside delivery”. The freight will not be delivered into your home and a scheduled delivery is not possible unless you request an updated form of delivery at an additional cost.  Please note that this additional cost will be you, the customer’s, responsibility.

You are able to select upgraded delivery options at the time of checkout.  If you did not choose one of these options at check out and are interested in an upgraded delivery, please contact our customer service department.

No order can be delivered past two flights of stairs unless it is paid for. This is considered an upgraded form of delivery.  If this is needed we can provide a quote for you.

Remote fees: In addition, sometimes we run into deliver areas that are considered "remote".  This means that the carrier that we use may not deliver to your area on a regular basis and will require addition cost. Please note that this additional cost will be you, the customer’s, responsibility. Once we receive this notification from the shipping company, we will let you know what, if any, additional charges there will be.  You will have the option to either pay this remote fee or you may choose to cancel your order with a full refund. 


Please keep in mind that basic delivery is free and you do not have to be at home for your merchandise to be delivered.  However, any delivery that has to be rescheduled due to the customer — for any reason — will be charged a re-delivery fee of $45.  If you live in a gated community you must supply us the gate code so the delivery driver can get in. If you do not notify us of this then you will be charged the $45 re-delivery as the driver will have to come back for a second delivery attempt.  


Online Refund & Return Policy

As with the rest of our service, we strive to make refunds, returns, and exchanges as worry-free and customer-friendly as possible.

If a refund is requested we must be notified within the 24 hours of receipt of your order email confirmation. If your merchandise is not available we have to place an order/purchase directly with the manufacturer.  If your refund is requested within 24 hours of your order we will refund the order back to the payment provided.  If it is after 24 hours we can provide a store credit for you.  We reserve the right to refuse any cancellation request after the initial 24 hours.

There will be no fee to cancel an order that has not been dispatched to ship assuming it is within the 24 hour refund policy.  Once your order has been dispatched, loaded, or in transit from the manufacturing warehouse you will not be able to cancel.  All refunds will be credited to the original form of payment. All refund requests take 3-5 business days to process.

You are able to return your merchandise.  If you wish to return your merchandise please let us know within 24 hours of receipt of your order.  Any request made after 24 hours will not be accepted.  If you do wish to return your merchandise simply ship it back to us at our warehouse located in Columbus, MS.  After inspection of the returned merchandise and it being marked free and clear of any damage, we will then offer you a store credit up to the amount of your original purchase.

**Please Note: We cannot accept returns of any merchandise without original boxes and packing material.  Please make sure you keep all original packaging and ship back the way it was delivered.


Damages 

If any of your merchandise is received damaged please let us know within 24-48 hours of receiving of your merchandise. Our carriers only allow 48-hour for notice of damaged merchandise. If it is past this time frame when you report the damage, please know that the claim may get denied. It is very important to notify us immediately of any damage. If the claim is denied due to not notifying us in writing (i.e. emailing) within the 48-hour time frame, then we cannot replace your furniture without a fee. Therefore, please make sure that it is examined upon delivery or within the 48-hour time frame.  


We will work with you and the carrier to determine what is the best way to get your product repaired or replaced if damaged. Please note that if the fault is on the carrier, a damage claim will need to be filed. If possible, please inspect your merchandise while the driver is present. If it appears to have any damage, please immediately notify the driver and us.  Pictures are required within 72 hours of delivery.  If pictures have not been submitted to us within 72 hours then your claim will be denied by the carrier.  If neither of these are done then you will need to file the claim with the carrier directly yourself.  We understand the damage claim process can be frustrating and we do our best to make the damage claims process as easy as possible for all of our customers.

 

If you receive your merchandise via FedEx, UPS, or LTL, please make sure you are signing for the package only and not a damage release form.  If you sign stating that the package was received with all merchandise and that the merchandise was not damaged then we will be unable to do a claim on your behalf.