When you place your order you will notice that your order states "Awaiting Shipment". Will do a Pre-Authorization on your card. We typically do not charge your card until it is being prepared to ship. We will send updates via email.
You can enjoy shipping to The Contiguous United States on selected items. Items listed as Direct Express can ship nationwide.
Items shipping UPS or Fed Ex out from the manufacturer generally take 2-5 days to ship. If Item is not in stock at manufacturer we can ship it as soon as it becomes available. We do not guarantee any product to be available and/or ship in a certain time or by a certain date. We can provide an estimated time to you if it is not already available. That estimated time may change from day to day by manufacture and warehouse. Most LTL orders do not take long to ship. However, please allow 3-6 weeks for arrival of LTL shipments from the date they are available to ship.
If the item is in stock, you will receive a tracking number as soon as the order has been processed. For items available from the manufacturer, all items available for immediate shipment will be shipped once the order has been processed. For anything that is not available for immediate shipment, an Estimated Time of Arrival (ETA) will be provided to you for the expected ship date if you request one.
No deliveries whether ground or LTL are guaranteed for a particular date at any time. Once it leaves our destination we rely on them.
All Standard ground deliveries can be left at front door with no signature.
On LTL Shipments (Items that don't qualify for UPS or FedEx Ground shipping), please note that this freight service is called "Basic freight" which means the shipment will be delivered to your driveway or doorstep for free. The freight will not be delivered into your home and a scheduled delivery is not possible unless request for an additional price. In addition, sometimes we run into deliver areas that are considered "Remote". This means that the carrier that we use may not deliver to your area regularly. At that point we will get a quote for you and let you know what, if any, additional charges there will be. You could either pay for them or choose to cancel your order. No order can be delivered past two flights of stairs. If it is needed we can quote this for you.
Keep in mind that basic delivery is free and you do not have to be at home for this. However, any delivery that has to be rescheduled due to the customer for any reason will be charged a re-delivery fee of $45. If you live in a gated community you must supply us the gate code so the delivery driver can get in. If you do not notify us of this then you will be charged $45 as the driver will have to come back for a second attempt at delivery.
There are other upgraded delivery options where furniture can be brought into the home or apartment and a scheduled delivery can be arranged. Please let us know if those other options are of interest and we can quote you a price for upgraded delivery service.
Online Refund & Return Policy
As with the rest of our service, we strive to make returns and exchanges as worry-free and customer-friendly as possible. There will be no fee to cancel an order that has not been dispatched to ship. However if your order is in transit from manufacture or our warehouse then a 35% restocking fee will be issued. We will refund the purchase price of the cancelled item, minus 35% restocking fee, and minus shipping costs. Refunds will be credited to the original form of payment. Most refunds take 2-3 business days to process. All shipping costs will be automatically deducted from the refund amount.
**Please Note: We cannot take back products without original boxes and packing materials.
If your product is damaged please let us know immediately. Our freight carrier only allows 48-hours for notice for damaged product. If it is past this time frame when you report the damage, please know that the claim may get denied. It is very important to notify us immediately of any damage. If the claim is denied due to not responding in writing to us within the 48-hour time frame, then we cannot replace your furniture for free. You would need to place a new order to replace, at your cost, the damaged furniture or we can arrange for someone to do repair work on the damaged piece, again at your cost.
We will work with you and the carrier to determine what is the best way to get your product repaired or replaced if damaged. Please note that if the fault is on the carrier, a damage claim will need to be filed. Please inspect your product while the driver is there if possible. If it appears to have any damage, please notify the driver and then immediately notify us.