What is the status of my order?
You can find your order status by logging into your account or by emailing for an update on the order process.
What is a remote fee and why am I being charged for it?
Remote fees occur when the order is going to an area that our carrier we use to ship things, does not have a regular route in your area. This has nothing to do with your city size but rather your distance from the shipping terminals. Normal remote areas are over 200 miles from the closest shipping hub our shipping company uses. We would not be able to waive the remote fee unfortunately since we pay for the shipping of the item.
What happens if my item comes in damaged?
If your item is damaged you have 48 hours to let us know there is damage and send us pictures to firstname.lastname@example.org so we can get the claim started. It does take 2-6 business days for a claim to process and you should hear back within that time frame with options to proceed.
What is the cancellation policy? If I don't like my item can I return it?
You will be responsible for shipping the order back to us if it has shipped out already for all general cancellations and returns. See delivery and returns policy
How do I know if an item is available?
Send us an inquiry for an update on stock.
We order through the manufacturing warehouse. What this means is that item availability is always subject to change. The manufacturing warehouses do not notify us when things are on a back order so we don't know until an order is placed and we look at the items if they will be available immediately.
There are also a few different warehouses we ship from so the availability will depend on which warehouse is closest to you.
What does back ordered mean?
Backorder means the manufacturing warehouse does not have the item available to ship to you at the moment. They are waiting for part of the item and or all of it to come in from other places so they are able to manufacture the item for sale.
My order is missing hardware or part of the piece, What should I do?
You will need to submit a request for the piece or hardware to be replaced and we can get it sent out to you. The email for submission is email@example.com
What are your hours of operation?
We are open from 9 am - 4:30 pm CST M-F
Holiday hours may differ.
Nobody has emailed me about my order updates, Why?
Everyone automatically gets an order invoice and an email every time the order status is updated. If you are not receiving emails you may need to check your spam folder or check if the email you gave us is correct.
If you would like an order update and have not received one you can send us an inquiry on our contact us page or to our email that our representatives use firstname.lastname@example.org.
Are there any further discounts you can offer me?
We are a wholesale furniture company. Our prices are pretty much as low as they can generally go. Occasionally we may have a coupon code available for use with your purchase. You can obtain one of these by joining our email list on our website.
What kind of shipping is the free shipping?
You will notice allot of our orders comes with free curbside shipping. This type of shipping is called basic and is left outside your home. If you need your order brought inside your home or you need to schedule a certain day for delivery you will need to upgrade your shipping. This would be an additional cost.
- Threshold Delivery is $59. It includes delivery to the first dry area inside your home. Apartments may require Room of choice if you cannot get to your door from the outside of the building.
- Room Of Choice Delivery is $129 It includes 2 flights of stairs and delivery to the room of your choice inside your home.
- White Glove Delivery is $199. It includes delivery to the room of your choice. They will also take away all the debris and do light assembly for the items for a certain amount of time.
How do I contact you?
You can send us an email through your messaging portal or you can give us a phone call during our hours of operation. We do experience heavy call volumes from time to time.